FAQ - Frequently Asked Questions
- What is Koinup?
- Why you call the website Koinup?
- What limitations are there on my free user account?
- I'm about to reach my storage limit. Can I delete some items to
- Do I have to sign up to upload my works?
- What kind of media can I upload?
- Are there any size limits for a single work I want to upload?
- Which format file can I Upload for any media?
- What's the best format to upload for high quality Video?
- What genres of works can I upload?
- I found some offensive works in the website. What can I do?
- Why did my video get rejected/taken down?
- Can I delete my works or make them private?
- What is the "recent activity on you" page?
- What's about the Comments You've Made?
- I forgot my password. What can I do?
- Can I change my username?
- Is my email address visible to other users?
- How can I add a buddy in my profile?
- Can I change my buddy icon?
- What are the media?
- What video file formats can I upload?
- I captured some inworld footages with Fraps. Can I upload them without encoding?
- Which pictures file format can I Upload?
- What is storyboard?
- When do you suggest me to use the storyboard media instead of pictures?
- How many images can I insert into any storyboard?
- What are tags?
- What about tag fraud and what do you think about it?
- What are skills?
- How can I insert skills and how I can I delete them?
- What is social tagging?
- I don't like social tags, can I decline them?
- I have allowed other members to add social tags to my works. Where I can check if there is any new tag added to my items?
- Can I delete my social tags?
- What happens if I write the same tag in capital and in lowercase
- What is the tag cloud?
- Can I keep private my items?
- Can I make my works visible only to my contacts?
- What happens to comments and tags added by other users, if I alter the setting of a previously public work to private? And what if someone has saved it as a favorite?
- What is CrossPost?
- Which are the websites where I can CrossPost my works?
- Which are the benefits of CrossPost?
- How long does CrossPost take for a work from Koinup to Twitter and/or Flickr?
- What have I to do to CrossPost my works in Flickr and Twitter?
- What is the Flickr upload email?
- Can I CrossPost a story or a video from Koinup to other websites?
- I updated my Flickr email address and Twitter credentials, but I don't want that these particularly pics I'm uploading now, will be sent in Twitter and Flick. What can I do?
- I just create a Flickr account for the purpose of CrossPost my works from Koinup. I tried to CrossPost but it failed. What's happened?
- Can I crosspost to Flickr all the formats accepted by Koinup (Jpeg Gif Png Bmp Tiff)?
- What does it mean: "Upload from Second Life?"
- Which are the benefits for the members?
- What is a slurl?
- Can I see if there are other pics on Koinup from the same place?
- Which kind of content can I upload from Second Life to Koinup?
- How can I send a postcard directly from the Second Life client to Koinup?
- What's about the "upload email address"?
- How can I insert title and description on my pics?
- How can I add some tags to postcards sent directly from Second Life to Koinup?
- How can I upload a whole storyboard from SL to Koinup?
- Can you explain me better?
- How long does it take for a pic to be featured on my gallery once sent from Second Life?
- I sent a pic from SL to Koinup more than an hour ago, but it's not yet in my gallery. What's the problem?
- Can I set my contents as private or visible only to my contacts?
- Can I crosspost my Second Life contents to Flickr and Twitter?
- I don't want that some of my pics will be CrossPosted to Flickr. What can I do?
- Can I crosspost my storyboard?
- Does this virtual uploading system work only for Second Life?
- What's Koinup Places?
- Which are the virtual worlds supported in the Places Section?
- Can I contribute to the Places?
- Is there a faster way to add places on Koinup?
- How can I send a postcard from Second Life?
- What does it mean that you are a "discoverer"?
- I'm a Second Life sim owner. Can I promote my sim on Koinup
- How can I create groups on Koinup?
- How many group pools can I share my works in?
- How many pictures can I add to a group?
- How are groups administered?
- Who can see pictures or videos in a group pool?
- Whats about the group notices?
- How do I add an item to a group?
- How can I promote a member to moderator or administrator?
- What are private groups?
- How can I set a group as private?
- How can I have the follow up of discussions I'm involved in groups?
- Can I delete a group I'm the admin of?
- How do I leave a group?
- Which is it the difference between remove a member and ban him?
- Does Koinup support copyright laws?
- I found a nice work on the web, can I upload it to Koinup?
- What is the "flag as inappropriate" feature?
- How can I flag to you?
- Are there other way to contact the Koinup staff?
- Who owns the content uploaded to Koinup?
- What about credits? Why does Koinup advise using them?
- How can I insert credits in my works?
- How can I start selling my art on Koinup?
- Do I have to pay Bigoom or Koinup?
- Is there a customer service for issues related to billing, shipping and pricing of the prints?
- Can I import on Bigoom old Koinup contents?
- What happens if my images are too small to be prints?
- What's the minimum resolution to be eligible for a print?
- How much money can I earn from selling my artworks
- Can I decide the price of my prints?
- If I sell one of my prints, I have to pay the shipping costs in order to have my prints sent to the buyers?
What is Koinup?
Koinup is a social network, online community and web portal dedicated to virtual
On Koinup you can share your virtual life, manage your friends you have in virtual
worlds, share photos and videos/machinima of your avatar and friends.
You can discover the best places of the virtual worlds and keep updated on the best things happening in virtual worlds.
Why do you call the website Koinup?
Koinup is a derivation of Koinè. Koinè is a term that ancient Greeks used to suggest
a sort of esperanto they use to speach with foreign people. We at Koinup think that
virtual worlds, games and metaverse are becoming the new esperanto. They allow people
to socialize, communicate and express themselves, beyond nationalities, regions
and countries. So we coined the term Koinup, which is the up-grade of Koinè. Koinup
is the place where users could share their "other" lives and the creations they
made in virtual environments.
What limitations are there on my free user account?
If you are a free account user, you have some limits on uploading works. Free members
can't upload more than 1,5 Gb of material on our server. Take care that the we consider
the weight of items on our servers. So it is possible that it could be different
from the weight you thought.
I'm about to reach my storage limit. Can I delete some items to recover space?
Yes, you can. Storage limits are based on the occupied storage space in our servers.
So you can recover space by deleting your items.
Do I have to sign up to upload my works?
Yes. Unregistered users can enjoy Koinup and its works, but they can't upload works.
Nor they can contact artists or comment on other artists' content. If you'd like
to participate in the lively social life of Koinup, we highly recommend that you
become a member.
What kind of media can I upload?
We allow you to upload pictures, videos and storyboards. We're currently testing
other types of media for uploading, so check back to this FAQ page or to our blog to see if any update is available.
Are there any size limits for a single work I want to upload?
Yes, there are some size limits for single items. They are based on the type of
These are the limits on single works:
Videos must be less than 150Mb;
Storyboards files must not feature more than 30 images;
Images must be less than 5Mb.
Which format file can I Upload for any media?
For videos we accept the following formats: .mpg, .mpeg, .mov, .wmv, .asf, .avi;
For pictures we accept the following formats: .jpg, .jpeg, .gif, .png, .bmp, .tif,
For storyboard, we accept the same formats of pictures.
What's the best format to upload for high quality Video?
We recommend the following settings:
- MPEG4 (Divx, Xvid) format
- 400x300 or higher resolution
- MP3 audio
- 30 frames per second
Resizing your video to these specifications before uploading will help your videos
look better on Koinup.
Remember that on Koinup you can also import videos directly from Youtube, directly with a single click.
What genres of works can I upload?
Koinup does not accept illegal, obscene or similarly offensive items. Koinup does
not accept any work which infringes copyright laws or violates personal privacy
or public decency. We are not an offensive website, so we don't accept any shocking
material that shows violence, acts of terrorism, etc.
Koinup supports copyright law, so we ask our users to upload only works that they
themselves have created or which they have the right to use (for example works licensed
with Creative Commons, or GPL licenses, etc.). If you are not the owner of a work
(a video or a screenshot, for example) please do not upload it to Koinup, or ask
the owner to give you authorization before uploading.
I found some offensive works in the website. What can I do?
If you feel offended by a work you have seen on Koinup, or if you think that some
please click on the "
flag as inappropriate" button near to the work in question, select the kind
of infringement and send us notification.
Why did my video get rejected/taken down?
Works are most commonly taken down due to apparent copyright infringement (or other
kinds of reports/notification from users). Moreover, sometime contents were taken
down because they are appropriate according to our
Our guidelines invite users to upload only contents related to virtual worlds and
games. To avoid these kind of problems, we recommend our users to upload only works
(in relation to). In particular Koinup advises its members be sure to use royalty-free
music and sounds in their videos and movies. To assist our users to find appropriate
and copyright free content, we have created a list of resources to get free music
and free sounds effects and to find free software.
Can I delete my works or make them private?
Yes, you can. To delete an item, please log into your account, go in the item page
and click on the botton "remove work" (you'll find this tool beside the item).
Similarly, to make your works private or change them from private to public: log
into your account, go into the item page and click on the botton "This work is public".
You'll find this feature below the tags bar. Once clicked, a pop-up will appear
and all you will have to do is to select the right field.
The available options are: public, private, visible only to contacts.
What is the "recent activity on you" page?
The "recent activity on you" page is the page where you can check the status of
your works, that is: you can check if someone has added comments or tags to any
of your works or to your profile. In the recent activity page, you can also see
if other users have added some of your works to their favorites.
Koinup is a social network. We highly recommended our users to make contacts, share
their works, make friendships. The recent activity pages is the tool to check what
other users think about you.
What's about the Comments You've Made?
The Comments You've Made link allow you to check out if there is any reply to
the comments and threads you have started on Koinup. Or to follow other discussions
you are involved in.
I forgot my password. What can I do?
You can not recover your password, you have to change it. To do it, follow these
instructions. Goto the login page, click on forgot "password". Once clicked on
forgot password, type your username in the following and click on the botton "mail
me". (Be sure to type your exact username). If your username is correct you will
receive an email from Koinup with a link. Click on the link, to complete the resetting
password procedure. At last type a new password and login again.
Can I change my username?
No, you can't. If you want another nickname, you have to register again with another email address.
Is my email address visible to other users?
you via the Personal Message tool. If you want, you can write your email address
in your profile, but beware that this could lead to you getting a good deal of spam.
Buddy is your virtual representation in Koinup, your appearance in the website.
Buddy tells something of you to other Koinup's user.
How can I add a buddy in my profile?
Yes, it's very easy. At first, you have to login Koinup and enter in your home page.
Once there, go on "You" in the head menu and select "Your skills & profile".
In that page, you'll find the link to add or to change your buddy (if you have yet).
Can I change my buddy icon?
Sure, you can. To change it, login in Koinup, go in the "Skills & Profile" page and click on the link "Your buddy icon".
Once did this, you can delete your actually buddy icon or replace it with a new one!
What are the media?
The Media refers to the media a member can upload on Koinup. Media available on
Koinup are: Videos, Pictures and Storyboards.
What video file formats can I upload?
For videos we accept the following formats: .mpg, .mpeg, .mov, .wmv, .asf, .avi
I captured some inworld footages with Fraps. Can I upload them without any
Yes we accept the Fraps format. Indeed you can capture all the inworld scenes you
want with fraps, save them in your pc and upload directly in Koinup (you don't need
to encoding them, though we highly suggest you to convert your video files in more
Which pictures file format can I upload?
For pictures we accept the following formats: .jpg, .jpeg, .gif, .png, .bmp, .tif,
What is storyboard?
The storyboard media is a powerful tool we have created specifically for our members.
The media storyboard allows users to mix images and text and convey their stories
in a rich and easy format. Storyboard is for users who have long stories to tell.
It's very easy to use and it allow to anyone who have some ideas to tell stories.
It's something in the middle between pictures and videos. Pictures are very powerfull
tool but they don't provide our members the chance to tell stories. Videos on the
contrary are very difficult to use. Only a few user create cool movies or machinima.
Storyboard is the synthesis of them, because it's a very easy but at the same time
it's very powerfull tool to create stories.
When do you suggest me to use the storyboard media instead of pictures?
Storyboard could be used by authors who like to create comic-like stories inspired
by their virtual lives.
It also could be used by authors who want to create and share tutorials. Think of
Second Life users who want to share information about how they builded a particular
object or piece of architecture.
Storyboard is also a powerful tool for machinima creators who want to create and/or
share storyboards and mockups of their movies.
Virtual photographers could use storyboard when they want take several shots of
an object (from several point of view)
Movies Directors can create storyboards before making movies. A storyboard helps
them to visualize the story or to adapt a narrative for a movie. Our Koinup members
can use the Storyboard media to sketch out storyboards for their upcoming movies,
or they can use it to write screenplays/storyboards for other users, within collaborative
How many images can I insert into any storyboard?
Free account users can create storyboard files up to 30 images long.
Tags & Skills
What are tags?
Tags are labels you can assign to your works (videos, pictures, storyboards) that
help you organize and remember them. Tags are not hierarchic keywords. You can assign
as many tags to an item as you like. You can delete the tags later, too. You can
use tags to describe the location, the idea, the people, the content, or the tools
you used or refer to in your work. Tagging is a more flexible system of organization
than preconceived categories or folders.
Here's a list of the most popular tags in Koinup.
What about tag fraud and what do you think about it?
Tag fraud is when a member uses popular but irrelevant keywords to describe their
items in order to draw more traffic. This activity is not allowed on Koinup and
we reserve the right to remove any non-relevant tags. Tag fraud makes it difficult
for viewers to find the works they are looking for and diminishes the Koinup experience
So we ask you to use only relevant keywords and to add as many tags as you think
usefully improves the recognition of your work
What are skills?
Skills are tags that describe your profile in Koinup. Skill is a popular term in
virtual world culture. Skills refer to the abilities of members. In Koinup, skills are tags
you can use to describe your abilities, talents, and other things. Here, some examples
of skills: 3dbuilding, scripting, coding, virtualphotography, design, clothing,
to get together and find other creators who share similar skills and artistic talents.
Skills are a new way of describing yourself.
How can I insert skills and how I can I delete them?
It's very easy. To add skills, please login, then enter in your personale homepage
and click on "skills and profiles". Done this, type your skills and save. To delete
skills, click on the "delete symbol" beside the skill you like to remove.
What is social tagging?
Social tagging is a tool that allows Koinup members to add tags to works uploaded
by other members.
If you find an interesting work, or if you think that the creator has not managed
to identify precisely what his or her work means, you can add your tags to it. This
is likely to improve recognition of a work and add other viewpoints, beside that
of the creator.
We think that the most important use of social tagging is to increase the awareness
of a work. For example, if you find a work created in another language you can add
tags in your language so the work will become recognizable for people from your
I have allowed other members to add social tags to my works. Where I can check if
there is any new tag added to my items?
You can check them in the "recent activity on you" page and obviously you can check
them in the works pages.
I'd like to add a social tag, but I don't want others to identify me. What can I
Social tagging is not anonymous. If you add a social tag, other users recognize
your profile. They can give you feedback related to this. Don't forget that social
tagging is for connecting people, not to isolate them.
Can I delete my social tags?
Yes, obviously. You can always delete the tags you post in Koinup. It doesn't matter
if they are social or not.
What happens if I write the same tag in capital and in lowercase letter?
It doesn't matter. Koinup takes it as always being the same tag.
What is the tag cloud?
The tag cloud is a visual depiction of tags used within a website. More frequently-used
tags are depicted in a larger font or otherwise emphasized, while the less frequently-used
tags are depicted in a smaller one. You can browse Koinup by tags. For example,
you can select the most frequent tags
to see Koinup trends. But you can also see the tag cloud for any user.
Can I keep private my items?
items to be visible or not. You can set the privacy status while uploading your
works. You can make the works visible to your contacts only, too Nevertheless, we
suggest that you share them with the community. The main purpose of Koinup is to
share virtual generated contents and to create a suitable platform for them. We
strongly suggest you think of Koinup as something more than a free hard disk. For
more info give a look at our Guidelines.
Can I make my works visible only to my contacts?
Yes you can. We added a specific features to do it. To make the work visible only
to your contact, please select this while uploading the work. If you would like
to change the private setting once uploaded the work, you have go in the work page
and change the private/public setting.
What happens to comments and tags added by other users, if I alter the setting of
a previously public work to private? And what if someone has saved it as a favorite?
Tags and comments became invisible. At the same time the work doesn't feature anymore
in the user's favorites.
What is CrossPost?
CrossPost is a new Koinup brand feature that allow you to upload your works at
the same time in Koinup and in other websites, with only one click.
That is: you upload your works in Koinup and they will be automatically featured
also in other websites.
Which are the websites where I can CrossPost my works?
At present you can CrossPost your works to
When you CrossPost your works to Flickr, they will be featured also in your Flickr
pages. When you CrossPost your works to Twitter, their Koinup Url will be featured
in your Twitter pages.
Which are the benefits of CrossPost?
The benefits are indeed really great! With this new Koinup brand feature you can
keep updated your favourite accounts and pages with just one click.
Thanks to the CrossPost feature you don't have to upload your works in Koinup and then upload
once more in Flickr.
Just upload them in Koinup and then they will go automatically
to Flickr in a few minutes.
Regarding the CrossPost to Twitter, the benefit is that
you don't have to update your Twitter page about what you are doing in Koinup. It
is enought you upload a picture in Koinup and your Twitter page will be automatically
How long does CrossPost take for a work from Koinup to Twitter and/or Flickr?
It usually take only a few minutes. So once you have posted your works in Koinup,
wait some minutes before to check your account in Flickr or Twitter. But take care
that it is possible that sometime it takes more time. It depends on several factors,
but usually some minutes are enough.
What I have to do to CrossPost my works in Flickr and Twitter?
You have only to insert your
Flickr upload email
and your Twitter credentials in your
Koinup account page.
You can find your Koinup account page in the head menu.
insert your data and click on "Save changes".
Flickr upload email is the email address that Flickr creates for you on the purpose
to upload pics to Flickr by email. You find it in the the
Flickr account pages.
You can recognize it because the name in that email address is made up of two works
separated by two digits
for example: firstname.lastname@example.org
The Flickr upload email is not the email you used to create your account in Flickr.
It is an email generated by Flickr on the purpose to upload pics on Flickr by email.
Can I CrossPost a story or a video from Koinup to other websites?
Unfortunately it's not possible at present. The Crosspost works only for pictures.
Anyway, if you are a video maker, you can upload stills from your videos as pics
and CrossPost them to Flickr and Twitter.
I updated my Flickr email address and Twitter credentials, but I don't want that
these particularly pics I'm uploading now, will be sent to Twitter and/or Flick.
What can I do?
It's not a problem, you have to uncheck the CrossPost flag at the bottom of
the upload page.
I just create a Flickr account for the purpose of CrossPost my works from Koinup.
I tried to CrossPost but it failed. What's happened?
When you create an account in Flickr, you can't upload pics by email for some time
(approximately a day). So if you create a Flickr account for the purpose of CrossPost
from Koinup, wait one day before starting to CrossPost from Koinup.
You can also try to send pics by your email account and check if Flickr is ready to accept
pics from email.
If you are
able to upload pics by email on Flickr, it means that you can also CrossPost pics
Can I CrossPost to Flickr all the formats accepted by Koinup (Jpeg Gif Png Bmp Tiff)?
You can CrossPost Jpeg Gif Png Tiff without any problem.
Instead it isn't possible
to make CrossPost with BMP pics, cause Flickr doesn't accept this format by email
upload. So we advise our users, mainly our members from Second Life, to change the
format of the screenshots they took in Second Life before CrossPost them in
Upload from Second Life: virtual broadcasting
What does it mean: "Upload from Second Life?"
It does mean that right now you can send contents directly from Second Life
to your Koinup gallery, in only one click and without loggin' in Koinup.
Which are the benefits for the members?
The benefits are indeed great, because right now you can update your Koinup gallery
without loggin' in koinup.com.
Moreover, now your pics and storyboards can reach
Koinup with their slurl, so you can teleport in the same place where the pictures
have been taken and join your friends inworld!
What is a slurl?
Slurl is a Second Life map address. Each pics uploaded on Koinup directly from Second
Life will come with its own slurl, so you can teleport exactly in the same place!
Can I see if there are other pics on Koinup from the same place?
Sure, you can! Beside each contents uploaded on Koinup directly from the Second
Life client, there is a link to see other pics from the same place.
Which kind of content can I upload from Second Life to Koinup?
You can upload directly from the SL client both pictures and storyboards.
Storyboard is a collection of pictures. You can use it to create real time reportage or journals,
broadcast Second Life events and parties when you are inworld.
How can I send a postcard directly from the Second Life client to Koinup?
We made an easy blog tutorial, read here.
What's about the "upload email address"?
The "upload email address" is the email address we provide for each Koinup member
in order to upload contents directly from Second Life to their Koinup gallery. You
can find this email address in your account page.
To upload contents from Second Life to Koinup, copy this email address and paste
it in the Recipient's Email field inside the Second Life "Snapshots Preview".
How can I insert title and description on my pics?
It's very easy. Once taken the snapshot, click on "send" to open the email snapshot
In the email snapshot pop up, you can type the title in the subject line.
While for the description, you have to write it in the field "message".
How can I add some tags to postcards sent directly from Second Life to Koinup?
To add tags, follow these instructions. Once taken the snapshot, click on "send"
to open the email snapshot pop up. Then, in the "message", at first hyphen, then
on a new line, type "tag: " followed by the tags you wanna add for that pic.
This is an example: tag: sl secondlife svarga "my adventure"
How can I upload a whole storyboard from SL to Koinup?
It is not hard to do. You have to follow the same steps of the pics.
The only difference is that you have to choose one label for each of your storyboards
and enclose it in square brackets at the very beginning of subject.
Can you explain me better?
Sure, please follow these instructions.
If you choose the label "gallery" and the title of the storyboard is "adventure
in Svarga", then in the snapshot subject line you have to type:
[gallery] adventure in Svarga
Please, type the same content:
[gallery] adventure in Svarga
in the subject of all the pics you wanna include in the same storyboard.
Anyway, we created a tutorial on how to upload storyboards directly from SL to Koinup.
Here's the link.
How long does it take for a pic to be featured on my gallery once sent from Second Life?
It depends on many factors. Usually it does take only 10-15 minutes. But sometimes,
it could take more time. So if you don't see the pictures on Koinup after some minutes
you sent them, check it out later.
I sent a pic from SL to Koinup more than an hour ago, but it's not yet in my gallery. What's the problem?
There are two main reason for that failure. The first reason is that you made some
error while typing your upload email address. The second reason is there has been
some technical problems. If this is the case you should have received a mail from
us, reporting the upload failure.
Can I set my contents as private or visible only to my contacts?
Of course, if you wanna set your contents private,
please add: +private in your upload email address before the '@'. This is
how your upload email address will looks like:
To make the contents visible only to your contacts, add: +contacts to your
upload email address before the '@'.
This is how your upload email address will looks like:
Can I CrossPost my Second Life contents to Flickr and Twitter?
Of course. So right now, you can broadcast your stuffs directly from Second Life
to your Koinup without login and automatically we will send them to your Flickr
and Twitter page.
Now you can kill 3 birds with only a stone!
I don't want that some of my pics will be CrossPosted to Flickr. What can I do?
You can disabled CrossPosting; to do it, please add: -crosspost to your upload
email address before the '@'.
It will looks like something similar to this one:
Can I crosspost my storyboard?
Each single image of your storyboard will be CrossPosted.
Does this virtual uploading system work only for Second Life?
The postcard system works also for There.com. You can view a Tutorial on how to
send postcards from There to Koinup
We are also talking with other virtual worlds for expanding the postcard tool to
all the metaverse. Stay tuned with our blog.
What's Koinup Places?
The Places Project is our way of collecting the mass of slurls and locations daily
posted by Koinup members. We wanna help you guys both to discover cool places and
to share your fav Virtual Destinations with others!
Which are the virtual worlds supported in the Places Section?
Currently only Second Life is supported and you can view on that area only places
from Second Life. But we'd like to expand the area to other virtual worlds.
Can I contribute to the Places?
Sure, you can! Its very easy, you have only to add the exact slurl to your Koinup
items. If you took the photo in a certain location, well you can add that SLurl
on Koinup, while uploading this photo. Remember to put the SLurl in the location
box. This way your photo will enter in the places pool.
Is there a faster way to add places on Koinup?
Yes, you can send a postcard. If you send a postcard from Second Life to Koinup,
the SLurl will be automatically attached to the photo and the item will enter the
places pool automatically.
How can I send a postcard from Second Life?
We made a quick tutorial that will explain it in a couple of minutes, take a look
What does it mean that you are a "discoverer"?
Each sim has its own page on Koinup. The page features the discoverer of that sim
on Koinup. If you look at the page, you can read the phrase: Discovered by The member
referred in that page, is the first member on Koinup that shared such a place on
I'm a Second Life sim owner. Can I promote my sim on Koinup?
Yes, sure. Firstly you can add your sim on Koinup, by uploading pictures and adding
the exact SLurl to them. And you can also invite your friends to do the same. Cause,
the most people will share that place, the most it will listed as coolest, getting
much more traffic. But you can also consider to advertise on Koinup, more info
How can I create groups on Koinup?
Its very easy. drag your mouse on the head menu link "Groups", and then select the
option "Create a New Group" and follow the simple instructions.
How many group pools can I share my works in?
On Koinup there are no limitation, you are free to add your works to as many groups
as you want.
How many pictures can I add to a group?
It depends on the group admins. Administrators can set a daily/weekly/monthly/ever
limit to the numbers of works sent to the group by the members.
How are groups administered?
When you create a group, you are automatically made as its first administrator. As administrator, you can also promote members to help you run the group. You can promote your members to either moderator or administrator status.
A Group Administrator can:
- Edit information about the group
- Create or change the group name
- Create or change the group description / about / news
- Associate the group with an external URL
- Create a personalized URL for the group (this URL can only be set
once so choose wisely!)
- Determine whether or not your group topics or pool can be viewed by non-members
- Create a group icon
- Send group notices
- Determine group moderation rules
- Which kind of content can be added to the group pool (photos, video or both, and which worlds are allowed)
- Set posting limit to group pool
- Set group participation rules.
There's no limit on the number of admins a group can have, although you should be aware that once someone becomes an admin, they have the total control of the group as you.
Though there is no limit on the number of admins, we suggest you limit it to those you feel you can trust to maintain the integrity of the group because of the tools available to change group features. Koinup staff won't step in and remove people from your group if someone is abusing their admin privileges.
A group moderator can:
- Remove works from the pool
- Moderate group discussions (they can make sticky a thread or close/delete
- Remove or ban members (but they can't demote or promote other moderators
or the admin)
You can read about keeping your group lively on the
Who can see pictures or videos in a group pool?
Adding a photo or video to a group pool allows any group member to view your work
and add tags and comments, regardless of the work's privacy setting.
Your work retains the privacy settings you set for anyone who isn't a group member.
It also stays in your gallery, available to everyone who can view it. You (or a
group administrator) can remove your work from the pool at any time.
Whats about the group notices?
A group notice is a message that you can forward to all the members of a group.
To send a notice, you have to click on the link: "group notice". You can find this
link in the head of each group (you can send group notices only if you admin the
How do I add an item to a group?
There are at least two ways to add items to a group.
The first way, is when you add a work from the work page. Beside all your items,
there is the link: "Send to Group". If you click, you will get a menu, showing all
the groups you are in. Now, select the groups you wanna add the item and send it.
The other way is when you add an item from the group page. While you are in a group
page, just beside the works pool, you can view the link "Add your works". If you
click, you will get a mini-organizer that will help you to add selected elements
from your gallery to the groups, adding them in batch.
How can I promote a member to moderator or administrator?
In the home page of the groups you admin, beside the top menu, click the link: "admin".
You will enter a new page, with a panel called: "manage members". Click the "manage
members" link. You will get the list of the members of the group and you can promote
or demote each member to moderator, administrator or member.
What are private groups?
Private groups are not listed anywhere on the Koinup site. You can join them only
On the contrary, public groups are visible everywhere on the website, and you can
join also if you didn't get an invitation. Ordinary members of a private groups
can't invite their friends to join. Only moderators and admins can invite people
to join private groups.
How can I set a group as private?
While creating a new group, you have the chance to set it as public or private.
If you make it private, remember that you can't turn it into public later.
How can I have the follow up of discussions I involved in groups?
In the groups header menu , click the link "Your Discussions"
This will allow you to follow all the discussions you are involved on Koinup.
Can I delete a group I'm the admin of?
The only way to delete a group you're admining is to leave the group as the last
remaining member. But you can leave the group (described below). A group can't be
deleted if it has more than one member.
How do I leave a group?
Go to the group page you'd like to leave and below the link: "additional information",
you will find the "leave group" link. Click and you will have the chance to leave
Which is it the difference between remove a member and ban him?
If you are admin of a group you have the chance to promote or demote members. You
can also remove or ban people from your groups. If you remove a member he will have
the chance to join again your group. If you will ban, he won't be able to join again.
Can restore a member I have just banned?
Yes, in the header of the groups you admin, click the link "Admin". Then click the
link: "Manage Members". Now, you will see a new menu, with the link "banned list".
In the banned list you will find the list of members you have banned; if you want
you can select the members you wanna restore and they will automatically re-join
If you are an admin of a Koinup Group, here are some suggestions for making a great group:
Invite your friends
and anyone you know who is interested in what you are
interested in. Having group members is the first step in having a successful group!
Visit the group frequently.
Groups thrive with daily discussion, and with
daily responses from other members of the community, in chat and on the discussion
Let other people help you,
by promoting members as moderators or even administrators.
And with their help moderate your group, help people to understand the intent of
the group, encourage them to post and remove works from the pool if they won't be
appropriate with your rules
Manage Members and Behaviours
If a member does something inappropriate with
your internal rules, at first please invite him to adjust his behaviour, if he persist
you can remove. If will join again and continue to disturb your community, you're
authorized to ban him. But please pay attention, the banning a member is drastic
measure, use it only if necessary.
Keep updated your members,
using the Group Notices, if someone joined your group probably is interested in your stuffs, so if you'are the admin well it could be very useful to keep your members updated on the group life, by sending them group notices.
Create a Forum.
Groups are not only for videos and images, you can use them also for creating forums. Remember that you can set your group to allow only threads and not works.
So if you want a forum group, use this feature and encourage people to open thread and launch topics. You can also make sticky the most important topics on your area.
Run your own contest.
You can use the group to launch contests and competitions.
Some tips to do it: type the rules of the contest in "About" section of the group, close the pool once finished the time for submissions, inform participants of the announcement by sending a group notice.
Be respectful with your member. Consider the group you admin your community on Koinup. Keep it clean, help and encourage new members to enter and enjoy the community!
Does Koinup support copyright laws?
Yes, of course. We support copyright laws and we ask our members to do the same.
We will promptly take down any uploaded contents that we suspect infringes copyright
laws and we also strongly recommend our members only to upload works they own or
which they have the right to use. For more info upon our copyright policy give a
I found a nice work on the web, can I upload it to Koinup?
As we have stated in our Guidelines, in the Copyright Notice and in these
FAQs, we strongly advise our users only to upload works that they have created themselves.
Before uploading a work that you have not created yourself, always ask the original
creator for authorization to use it, or check if the license allows others to share
and use it. There is a specific set of licenses that allow other users to share,
remix and re-use the original work, give a look
What is the "flag as inappropriate" feature?
"Flag as inappropriate" is a feature of Koinup that allows members to report to
us any work that they retain inappropriate. So, if you come across a work that offends
violent, etc., you can report it to us thanks to this feature.
How can I flag to you?
You will find the Flag as Inappropriate button beneath any work. So if you want
to flag something, you simply have to click on the button and select the kind of
infringement and send your indication to us.
Are there other way to contact the Koinup staff?
Yes sure, you can contact us via the contact page. We'll consider all
mail as soon as is feasibly possible.
Who owns the content uploaded to Koinup?
Members retain ownership of their works. Koinup may host your works only for as
a look here.
Take care that you are always free to distribute your works on other web sites or
wherever you wish.
What about credits? Why does Koinup advise using them?
In our remix culture, people seldom create their own works from scratch. Usually
they draw inspiration from someone else's works or remix other ideas, or frequently
they use tools and software created by others. Credits are acknowledgments of the
other authors (or companies) which have made your art possible.
We suggest you include credits for the companies, authors, brands and ideas which
have inspired your work or which you have used for your works. For example, if your
work is based on a particular mod or mesh, we suggest to give its name and its author.
Or if your machinima features skins created by another artist, we suggest you give
the artist's name. You could also write the url and other information useful to
contact authors credited by you.
How can I insert credits in my works?
It's very easy to do. When uploading your works, fill the field credits and type
in it the names of companies, authors, brands and ideas which have inspired your
work or which you have used in making your work.
Selling Prints (via Bigoom)
How can I start selling my art on Koinup?
You must create a free account on Bigoom, link your Bigoom account to Koinup, by
inserting your Bigoom credential in your Koinup account.
Have a look at the storyboard tutorial
Do I have to pay Bigoom or Koinup?
The service is completely free. In order to have more features and have a complete control on the price of your prints, then you should upgrade to Bigoom premium account. Info on Bigoom
Is there a customer service for issues related to billing, shipping and pricing of the prints?
Yes, you have to contact directly the Bigoom Customer Service. You can contact Koinup for issues related to the import/transfer of contents from Koinup to Bigoom and vicevesa. Instead for any issue related the buying/selling prints, it's better to contact directly the Bigoom customer service, at: hello at bigoom dot com
Can I import on Bigoom old Koinup contents?
Yes, you can do that. Once you have linked the two accounts - Koinup and Bigoom -, you can send any images to Bigoom directly with a button below any of your images
What happens if my images are too small to be prints?
If your Koinup images are too small to be turned in prints, you will get a notification in your corresponding Koinup page that a print can't be made with this size. Then, you can decide to upload again in a more large size, or - recommended if you have already comments and favs on your contents - upload the same image in a larger size directly on Bigoom and then add on Koinup a link to the corresponding Koinup image
What's the minimum resolution to be eligible for a print?
According to Bigoom, the images must be at least 1241x886pxl. If the image has a lower resolution, it's possible that prints lose a bit of quality. For all details, have a look at Bigoom FAQ
How much money can I earn from selling my artworks?
It depends on the number of sales you are able to generate. If you are using the Bigoom basic account, The price is established automatically on Bigoom.
Can I decide the price of my prints?
With the basic Bigoom account, you can't set the price of the prints. In order to have more control on the price, you must upgrade to the premium account. For informations about the pricing of premium account, please have a look at the Bigoom FAQ
If I sell one of my prints, I have to pay the shipping costs in order to have my prints sent to the buyers?
Shipping costs are upon customers and they are will be visibile in the prints shopping cart