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Etihad canceled my flight. How do I get a refund?
Etihad has suspended all departures from Abu Dhabi International Airport for an initial period of 14 days. This comes after the UAE government directive to suspend all inbound, outbound and in-transit passenger flights in the region was pushed forward one day.

If you want to cancel your flight completely, you can re-register at Etihad Airways cancellation policy. You will be required to pay a re-registration fee and a download fee based on the type of ticket you purchased. If you re-check the ticket that is more expensive than your original flight, you will have to pay the difference. Normally, as long as you have a seat, you can re-register the ticket for the same ticket price or higher.

As of March 23, only citizens of the United Arab Emirates can enter Abu Dhabi. If you have booked a connecting flight through Abu Dhabi to anywhere else in the airline's network, you will not be able to travel.

Customers are advised to visit this web page if they are affected.

Etihad Airways cancellation policy within 24 hours

Etihad Airways cancellation policy says that cancellations must occur within 24 hours.

Passengers with Airways permission can cancel their reservations within 24 hours of their reservation time in order to request a full refund; otherwise, no changes will be made to the cancellation.

Therefore, it is desired that passengers make their reservation in 1 week or more, before the flight departure.

Travelers who booked earlier or within a week are eligible for cancellation within 24 hours without being charged.


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